Under the supervision of a Production Manager or Production Lead, the Project Coordinator, Production provides back-office (non-customer facing) support in a specific timezone to enable 24/5 production delivery. They will report directly into a hub lead for their geo who will manage their capacity and performance.
About the role
Under the supervision of a Production Manager or Production Lead, the Project Coordinator, Production provides back-office (non-customer facing) support in a specific timezone to enable 24/5 production delivery. They will report directly into a hub lead for their geo who will manage their capacity and performance.
- Assigning linguists to projects within the Lilt platform.
- Setting and managing project deadlines according to customer SLAs.
- Tracking assignment status, including acceptance and rejection rates from linguists.
- Communicates well with local colleagues and internal production team members
- Communication with linguists to confirm project status, any risks/issues impacting ability to deliver on time.
- Coordination of queries from linguists; logging queries in the appropriate format/platform, directing responses back to linguists within production timelines.
- Reassignment of projects to alternative linguists as needed to meet project deadlines or mitigate quality issues.
- Data entry and administration related to linguist performance, availability and payments.
- Sending and receiving translation quality feedback (revision reports or other format) to linguists.
- Checking status of QA checks in Lilt and following up with linguists on non-completion/non-compliance.
- Delivering projects by the project deadlines
- Ensures all system admin, including data entry, is accurate for their accounts
- Has a clear understanding of all production workflows and processes related to their tasks and duties.
- Utilize systems and tools released by Production Enablement
- Consistently follows correct protocols for their tasks and accounts.
- Escalates Production risks/blockers in the appropriate manner to their Production Manager or Lead as soon as they arise.
Required Education
- Bachelor's Degree
Required Experience
- Proficient in English at a professional level …
Official source: jobs.ashbyhq.com. Details can change; the platform's page is the final word. How we check listings.
