The Project Manager, Production ensures successful production execution across a portfolio of accounts. The Project Manager, Production is a fundamental component of the production life cycle, ensuring projects are delivered on-time, on budget and to accepted quality standards.
About the role
The Project Manager, Production ensures successful production execution across a portfolio of accounts.
The Project Manager, Production is a fundamental component of the production life cycle, ensuring projects are delivered on-time, on budget and to accepted quality standards. The Project Manager, Production will have customer facing production duties as well as internal responsibility to manage all components of a project lifecycle.
RESPONSIBILITIES
- Orchestrate complex workflows including translation, QA, DTP, multimedia, and linguistic sign-off for LILT’s largest enterprise customers.
- Engage directly with customers to clarify project requirements, ensure all assets are received, and provide accurate status updates and confirm delivery in line with pre-defined SLAs
- Coordinate seamlessly with internal engineering and linguistic teams to resolve bottlenecks fast.
- Own internal and external communication within pre-defined SLAs
- Identify risks, potential issues, plan to and mitigate them, and escalate to the Program Leader as appropriate
- Define and delegate admin work to PCs
- Control budgets effectively
- Effectively balance and manage priorities across a variety of task types and customers
- Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines
- Mitigates risk and escalates issues or problems in an effective manner, along with proposed solutions
- Asks pertinent questions to ensure full comprehension of the task in hand
- Strictly follows Production SOPs and best practices.
- Ensure projects are managed and delivered in line with Production KPIs (Margin, Quality, On Time Delivery)
- Meticulous attention to detail and the ability to juggle multiple high-priority deadlines.
- Implement new features, efficiencies and initiatives in line with Department and Company goals.
DUTIES: …
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