Role Title: 211 Specialist Role Type: Contractor Location: Remote Time Commitment: 10-20 hours/week, short-term project micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real
About the role
Role Title: 211 Specialist
Role Type: Contractor
Location: Remote
Time Commitment: 10-20 hours/week, short-term project
micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
Scope of Work
Review sample questions and flag any that don’t sound like what real callers ask.
Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
Share clear written feedback with the project team, working asynchronously.
Required Qualifications
Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
1+ years of regular, high-volume public contact (phone, chat, or in person)
Working knowledge of public benefits and community resources
US-based
Able to start quickly and commit 10-20 hours/week
Clear, precise writing
Nice to Have
Experience with crisis intervention or needs assessment
Experience using community resource databases
Experience creating guides, scripts, or training materials
Experience helping a diverse range of callers, including rural and Spanish-speaking communities
Official source: www.jtlabs.ai. Details can change; the platform's page is the final word. How we check listings.
